• Expect delays during festival periods and sales promotion period.
• Oasis Wellness is not responsible for any delays caused by events beyond its control.
• We do not accept order cancellations upon despatch and after payment made of your order.
• Products will only be delivered to valid addresses (and not to PO boxes) within Malaysia only.
• Delivery hours are between 9.00am to 5.00pm from Mondays to Fridays and 9.00am to 1.00pm on Saturdays. There will be no deliveries on Sundays and state, public or federal Holidays.
• Changes to the shipping and billing address will not be entertained after order has been confirmed.
• If you discover any damage to your product(s) upon receive of the parcel, kindly observe the following procedure, failing which you will be deemed to waive your right thereto:

1. The claimant must notify Oasis Wellness’s Customer Service within three (3) working days of receiving the parcel.
2. A customer service representative from Oasis HQ shall perform an inspection of the damaged parcel.
3. If the inspection confirms that the parcel is damaged through the fault of Oasis Wellness or its delivery partner, the claimant shall return the affected product(s), original carton and copy of Sales Invoice for exchange purposes.

NOTE: Oasis Wellness reserves the right not to entertain the exchange if the claimant cannot produce the original carton and copy of Sales Invoice.